Sectra Service and Support

Your Sectra system is a tool for highly skilled individuals, who should never be disrupted in their effort to provide the best possible patient care. It is also a mission critical system – who would be able to take better care of it than the people that built it?

Taking your operations to the next level

Sectra has the in-depth knowledge required to let you get the most out of your investment. Our customer focused service and support engineers are highly skilled in all aspects of IT, and are the ultimate specialists when it comes down to taking care of your Sectra system. We provide strategic planning, process transformation, workflow optimization and systems integration to take your operations to the next level.

Optimized level of service

We offer the services you truly need, more efficiently and less costly than any alternative. We believe in bringing the right resource to the problem, whether it is a specialist through remote concepts, an IT partner for hardware support or sending an engineer to you. Together, through cooperative teamwork, we provide a better working environment for end users, which ultimately lead to better patient care.

Ongoing training

We encourage customer training and believe in making you as knowledgeable about your system as you choose to be, through ongoing training and cost efficient tools like e-learning or webcasts.

No secrets

There are no secrets between true partners. As our customer, you have access to the same set of services our engineers are using. You can access all the documentation, retrieve the latest information and utilities, and view your helpdesk tickets through our portal, Sectra User Web at http://userweb.sectra.com. Through Sectra's solutions for system excellence, you can easily monitor the health of your system on the IT level. Through Sectra Control Tower™, trends, statistics, turnaround times and other useful data are available on the department administration level.

I can sleep comfortably at night and feel more relaxed, knowing Sectra monitors the situation. Together, we are providing top notch service to our users.

Richard Maskowsky
Radiology Information Service Manager
Midstate Medical Center, Meriden, CT, USA

Focusing on customer’s needs

  • Highest level of customer attention
  • 20 years of PACS experience
  • More than 1,100 installations worldwide

Optimized service and support

  • Efficient, dedicated and competent service and support team
  • Global service and support organization
  • Proactive teamwork
  • Time driven call escalation – ensures your issue is moved to more experienced specialists

Advanced service technologies

  • Customized service and support offers are adaptable to different needs
  • Timely and cost-effective
  • Safe, efficient and reliable
  • Real-time resolution of issues
  • Automatic alert escalation
  • 24x7 remote monitoring

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Contact Sectra