Sectra Image Exchange Portal – Support FAQ

If you are new to IEP

Is there any hardware required on site?
The site must support a VPN connection to our data center which requires a firewall when connecting a PACS or modality to the IEP. The IEP system itself is managed via the website so there is no other requirement for hardware.

What can be sent via IEP?
DICOMised studies can be sent. Reports can be attached to the studies using HL7 integration or by uploading word, text, pdf, .tiff, .giff or .jpg format files.

How many users can we have?
There is no limit to the number of Users that you can have set up on the IEP system.

How is user access managed?
Each Institution has a number of Administrators who manage the user access for the Institution.

Do we need to download studies and reports to view them?
Liteview or IDS7 diagnostic viewer modules can be added to an Institution on IEP enabling swift, secure access to images prior to them being downloaded to PACS. Ideal for home or remote access.

What regions does IEP cover?
IEP is available worldwide connecting via the Internet.

Do we support RIS integration?
Yes, we support HL7 Report retrieval with many different RIS vendors.

We also provide Worklist integration for a smoother, safer download process.

Do we provide support outside of Radiology?
Yes, Security Institutions are used to separate the different specialties where their imaging resides on separate PACS systems e.g. Cardiology, Breast Screening.

We also support pseudonymisation of configurable DICOM tags for Research and Teaching files.

How can we use IEP to support Primary Care?
Primary Care facilities, such as GP’s and Physiotherapists can access IEP to request studies from a Trust and then use the viewer to view the images and reports. Users do not need any specific hardware to use IEP.

Is IEP Usage Audited?
All transactions created through the IEP are fully traceable, there is a detailed record of each transaction including the user details, patient details, upload and download times. There is also a statistics option providing information on the transactions including volumes to aid with workflow planning.

If you have a question about IEP which isn’t on this page please do contact the team who will be happy to help.

Existing users

There are quick reference guides available which cover the main processes within IEP; Creating a Transfer, Creating a Request, Answering a Request and Downloading Studies. These guides can be found in the documentation area of IEP.

How do I register to use IEP?
To register for IEP visit the front page of the IEP website and compete the registration process. Your access request will then be passed to your Institution Administrator for approval. Their details will be sent in your confirmation e-mail.

We have multiple nodes, how do we restrict who can query and write to each node?
For details on how to manage User and Institution rights to your nodes within the IEP refer to the user guide on Node Security and Out of Hours routing.

We don’t want everyone to be able to send studies to our PACS.
Institutions on IEP can restrict what destinations a sending Institution can access, for example the IEP Worklist or individual nodes. Once configured, only Trusts that have been specifically allowed will be able to send studies to restricted nodes. Trusts can also configure available destinations dependent on core hours and out of hours.

For details on how to manage User and Institution rights to your nodes on IEP refer to the user guide on Node Security and Out of Hours routing.

We are receiving lots of studies via IEP and I don’t want to load them all onto my PACS
IEP can be configured so that the default destination for studies is the Worklist within the Institution Dashboard of the IEP. These studies can then either be downloaded to your PACS where required, or if you have either LiteView or the Diagnostic module you can view studies online.
To learn how to download studies or view studies on IEP refer to the user guide.

How long do studies stay on IEP?
Studies and associated reports stay on IEP for 15 days. During that period they can be downloaded, or if you have the viewer option enabled, you can view the studies. They are automatically deleted after 15 days, even if they have not been downloaded or viewed.

We already have a PACS to PACS VPN solution so I only need to use the IEP occasionally
IEP supports a direct PUSH from PACS via the IEP to a pre-configured destination. This means that only a single VPN will be required to directly push studies to anyone connected to the IEP (PACS association required on sending PACS). You then have the peace of mind of the full auditing provided as part of the IEP service.

How do I reduce the number of emails raised by IEP?
The Getting Started guide covers how to manage the notifications you receive from the IEP system. You can choose to be notified about just your transactions or just failed transactions.

We normally use support staff to raise requests. How do we do this with IEP?
The IEP User Administration guide covers the access rights and roles that can be given to users. For example if administration or support staff normally request CD’s they can be given the Request only role which enables them to place the requests via the IEP instead.

How do we access historic data? 
The Transaction Audit Summary, found in the administrator menu, provides a list of transactions sent and received by a site. The System Audit Trail provides a method of accessing data relating to a specific patient, transaction or accession number for a given date range. It can be used to confirm the time studies are uploaded or downloaded, any details updated when a study has been downloaded to PACS as well as seeing which users accessed or viewed a study. There is also a statistics option providing information on the transactions, including volumes to aid with workflow planning.

You can find this information in the IEP Administration Guide.



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