This is Sectra

Sectra’s vision is to contribute to a healthier and safer society. Here we explain why we exist as a company, what we do and how we distinguish ourselves from other suppliers.

Why Sectra exists

The world’s population trend is placing demands on increased and more efficient care

To maintain a high quality of care despite today’s population trend, the healthcare sector is being forced to accomplish more with the same or fewer resources. Sectra helps hospitals across the world to become more efficient, enabling them to care for more patients and save more lives.

Modern means of communication are making society more vulnerable and require greater security

Eavesdropping, unauthorized data access, and disruptions in communication systems and critical infrastructure could result in serious negative consequences for society and the individual. Sectra helps critical social functions, government officials and diplomats to use modern technology to exchange information securely, thereby contributing to a stable and secure society.

Sectra's business and operating areas

What we do

Offering for more efficient healthcare

Medical images play a key role in diagnostics and the determination of an appropriate treatment. Sectra develops IT solutions and services for storing, viewing and working with medical images. Cancer diseases, osteoarthritis and orthopaedic surgery represent some of the most costly and resource-intensive areas in the healthcare sector—areas where the company’s offering facilitates diagnosis, planning and patient monitoring. Cooperation between various departments is also facilitated, resulting in more efficient care. Sectra also helps to raise the quality of medical education by providing solutions for the sharing and integration of medical images.

Sectra’s medical operations are conducted in the Imaging IT Solutions business area and the Business Innovation area.

  • Mission statement
    Increase the effectiveness of healthcare, while maintaining or increasing the quality of care.
  • Customer promise
    Future-proof, effective medical imaging IT solutions delivered by the best people in the industry.

Offering for a more stable and secure society

The secure transfer of information plays a key role in maintaining the stability in many of society’s functions. Sectra develops products and services that protect some of society’s most sensitive information and communications. The offering includes secure voice and data communications, with solutions certified at the national level and by the EU and NATO, as well as security analysis and monitoring of critical IT systems, such as electricity and water supply.

Sectra’s IT security operations are conducted in the
Secure Communications business area.

  • Mission statement
    To strenghten the stability and efficiey of society's most important functions through solutions for critical IT security.
  • Customer promise
    Efficient IT security solutions for a high level of availability delivered by the best people in the industry.

How

The knowledge to meet expectations. The passion to exceed them.

Sectra’s products and services are recognized for their stability and ease of use. Internal and external customer satisfaction surveys have also clearly shown that what sets Sectra apart from its competitors is its employees—a group of highly skilled individuals who are more than happy to share their experience and are prepared to walk that extra mile to solve customers’ problems. They do everything they can to understand the needs and challenges of their customers, and they use this knowledge to simplify and improve customers’ daily operations. This is why customers choose Sectra and why they remain loyal.

This unique “Sectra spirit” is built on a strong corporate culture. Combined with innovation and technological excellence, this forms the basis for Sectra’s success. It is also the key to the company’s close, long-term cooperation with its customers.

What customers value most – more than the company’s innovative and high-quality products – is Sectra’s employees. Considerable energy is devoted to employing the right people and creating a culture where all employees are always there for the customer. In this photo, Sectra’s CEO explains what it means to be part of the Sectra culture during this year’s “rookie” training, a mandatory program for all new employees.

Sectra’s culture is based on:

  • A strong drive to always meet or exceed customer expectations.
  • Continuous improvement and innovations in high-tech fields.
  • Offering solutions that benefit both individuals and society.
  • Taking initiative, assuming responsibility and acting – “act, and act smart!”
  • Collaboration with demanding customers and competent end-users to create solid solutions.
  • Tolerance and respect for each other as individuals and friends.
  • Job satisfaction and humor.

Highest customer satisfaction in the world – again

Sectra once again had the highest level of customer satisfaction worldwide for 2017, according to the customer satisfaction survey of users of systems for managing and archiving radiology images (PACS), conducted by the analyst company KLAS. Sectra was named “Best in KLAS” in the US, Europe and globally. The annual survey has been conducted three times outside the US and Sectra has won the global category both times. Sectra has had the most satisfied customers in the US for four consecutive years. Read about Sectra's Best in KLAS awards.

Read also the "Best of breed or single vendor strategy in radiology imaging?" study published by peer60 November 2016. Sectra rated #1 in customer satisfaction regardless of approach.

Sectra has impressed once again with a very high Net Promoter Score among its PACS customers. No one else seems to be engendering this much loyalty. The fact that Sectra can maintain high scores with both IT approaches is unique," comments Chris Jensen, Executive Vice President of peer60.

Sectra puts its customers first. Avoiding making promises that cannot be kept, striving to meet or exceed customer expectations and working closely with demanding customers are central aspects of Sectra’s culture. The company also regularly conducts its own customer satisfaction surveys in all markets based on a Net Promoter Score (NPS). These surveys provide important information for achieving high customer satisfaction and continuing to develop as a company.

Research and development

Sectra has its roots in research at Linköping University. Our tie with the research community remain strong and Sectra conducts projects together with universities, hospitals and other strategic partners around the world. Solutions for digital pathology and computer-aided 3D trauma surgery are examples of the results of successful collaborations.

We maintain a high pace of innovation and continuously invests in the new and ongoing development of our product offering in existing niches and related product areas. Product development takes place in close dialog with the customers, resulting in solutions that actually work in actually work in their daily operations.

Where you find Sectra

Sectra's basic view is that it is better to be big in a few countries than to be small in many. Our goal is to be the largest or second largest supplier in the countries where we have subsidiaries. Today, Sectra has subsidiaries in 15 countries, and operates through partners worldwide.

The figures refers to the fiscal year 2016/2017.

INVESTOR RELATIONS

Follow us