Support and system maintenance

Since medical-imaging IT solutions are mission critical, we have designed our solutions to ensure the highest availability on the market. Sectra also possesses the in-depth knowledge required to let you get the most out of your investment. Our customer-focused service and support engineers are highly skilled in all aspects of IT, and are the ultimate specialists when it comes to taking care of your Sectra system. We provide strategic planning, process transformation, workflow optimization and systems integration to take your operations to the next level.

Optimized level of service

We believe in bringing the right resource to the problem, whether it is a specialist through remote concepts, an IT partner for hardware support or sending an engineer to you. Together, through cooperative teamwork, we provide a better working environment for end users, thus ultimately improving patient care.

Sectra provides a complete family of services designed to provide cost-effective, safe, reliable and efficient operation of medical IT systems. Our services include:

Disaster Recovery (DR)

Sectra’s foremost objective is to provide systems with the highest availability to not disrupt your operations. Our system-architecture experts design your system with your unique situation in mind. Our scope varies from a single-server solution to very high availability solutions. And if your system should go down, you will need rapid recovery of data and functionality. Our disaster recovery service offers database backups, a complete mirror copy of all archived data and rapid restoration of operation should a system break down.

Monitoring service

Our 24/7 cost-efficient remote-monitoring service makes it possible to detect your potential problems even before you have noticed any effect. The service enables automatic alert-escalation warnings about potential issues such as full disks or fail backup. Furthermore, we provide statistics for trend analysis of your system, thus revealing trends and identifying bottlenecks before they become a problem. All in all, our proactive services prevent unnecessary interruptions in your mission-critical operation.

24/7 support

Our customer-focused service and support engineers are highly skilled in all aspects of IT, and are the ultimate specialists when it comes to taking care of your system, 24/7. In order to be proactive, we offer remote control of your servers and of the end-users' desktops. Our support team is at your disposal for real-time resolution of your problems and to answer your questions.

As our customer, you also have access to the same set of services that our engineers are using. You can access all the documentation, retrieve the latest information and utilities and view your helpdesk tickets through our portal: Sectra User Web at http://userweb.sectra.com.

Administration service

We offer flexible solutions to ensure that you are supported the way that suits you. We provide cost-efficient system-administration service, either on a remote basis or onsite, to facilitate efficient operation for your users.

Cross-Enterprise Workflow

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